2020 Google Search Survey: How Much Do Users Trust Their Search Results?

While Google’s crucial consistently been to surface top notch content, in the course of recent years the organization has endeavored to guarantee that its search results are additionally reliably precise, believable, and dependable.

Decreasing bogus and deceiving information has been a top need for Google since worries over misinformation surfaced during the 2016 US presidential political race. The search goliath is putting away colossal aggregates of cash and intellectual prowess into arranging the ever-expanding measures of content on the web in a manner that organizes precision and believability.

In a 30-page whitepaper distributed a year ago, Google depicts explicitly how it battles against awful on-screen characters and misinformation across Google Search, News, Youtube, Ads, and other Google items.

In this whitepaper, Google clarifies how Knowledge Panels — a typical natural search highlight — are a piece of its drive to show “setting and assorted variety of viewpoints to frame their own perspectives.” With Knowledge Panel results, Google furnishes answers to inquiries with content showed legitimately in its natural search results (frequently without including a connect to a comparing natural outcome), conceivably taking out the requirement for clients to navigate to a site to discover a solution to their question. While this component benefits clients by responding to their inquiries considerably more rapidly, it carries with it the risk of giving snappy answers that may be deceiving or erroneous.

Another component with this issue is Featured Snippets, where Google pulls site content straightforwardly into the search results. Google keeps up explicit approaches for Featured Snippets, denying the presentation of content that is explicitly express, scornful, savage, hazardous, or infringing upon master accord on municipal, medical, logical, or recorded points. Be that as it may, this doesn’t mean the content remembered for Featured Snippets is in every case altogether exact.

As per information pulled by Dr. Pete Meyers, in light of an example set of 10,000 watchwords, Google has expanded the recurrence with which it shows Featured Snippets as a major aspect of the search results. In the start of 2018, Google showed Featured Snippets in roughly 12% of search results; in mid 2020, that number floats around 16%.


Google has additionally revealed a few center calculation refreshes in the previous two years, with the expressed objective of “conveying on [their] crucial present pertinent and definitive content to searchers.” What makes these ongoing calculation refreshes especially fascinating is the amount E-A-T (skill, legitimacy, and dependability) gives off an impression of being assuming a job in site execution, especially for YMYL (your cash, your life) sites.

Because of Google’s commitment to fighting misinformation and phony news, we could sensibly anticipate that searchers should concur that Google has improved in its capacity to surface believable and confided in content. In any case, does the normal searcher really feel that way? At Path Interactive, we directed a review to discover how clients feel about the information they experience in Google’s natural results.

About our review respondents and system

Out of 1,100 respondents, 70% of live in the United States, 21% in India, and 5% in Europe. 63% of respondents are between the ages of 18 and 35, and 17% are beyond 46 years old. Every single respondent datum is self-detailed.


For all inquiries including explicit search results or kinds of SERP highlights, respondents were given screen captures of those highlights. For questions identified with levels of reliability or the degree to which the respondent concurred with the announcement, respondents were given answers on a size of 1-5.

Our discoveries

Dependability in the medical, political, monetary, and lawful classes

Given how much change we’ve found in the YMYL class of Google with late calculation refreshes, we figured it is intriguing to ask respondents the amount they trust the medical, political, budgetary, and legitimate information they find on Google.


We began by getting some information about the degree to which they have made significant money related, lawful, or medical choices dependent on information they found in natural search. The dominant part (51%) of respondents showed that they “much of the time” or “regularly” settle on significant life choices dependent on Google information, while 39% settle on significant lawful choices, and 46% settle on significant medical choices. Just 10-13% of respondents showed that they never settle on these sorts of significant life choices dependent on the information they’ve found on Google.

Medical searches

As it identifies with medical searches, 72% of clients concur or firmly concur that Google has improved at demonstrating exact medical results after some time.


Separating these reactions by age, a couple of intriguing examples rise:

  • The most youthful searchers (ages 18-25) are 94% more likely than the most established searchers (65+) to firmly accept that Google’s medical results have improved after some time.
  • 75% of the most youthful searchers (ages 18-25) concur or firmly concur that Google has improved in indicating precise medical searches after some time, while just 54% of the most established searchers (65+) feel a similar way.
  • Searchers ages 46-64 are the well on the way to differ that Google’s medical results are improving after some time.

Next, we needed to know whether Google’s accentuation on surfacing medical content from confided in medical distributions —, for example, WebMD and the Mayo Clinic — is resounding with its clients. One result of ongoing center calculation refreshes is that Google’s calculations have all the earmarks of being deprioritizing content that repudiates logical and medical accord (reliably depicted as a negative quality pointer all through their Search Quality Guidelines).


The greater part (66%) of respondents concur that it is imperative to them that Google surfaces content from exceptionally confided in medical sites. Be that as it may, 14% demonstrated they would prefer not see these results, and another 14% showed they’d preferably observe more assorted results, for example, content from regular medication sites. These numbers propose that more than a fourth of respondents might be unsatisfied with Google’s present wellbeing activities planned for surfacing medical content from a lot of acclaimed accomplices who bolster the logical accord.

We got some information about Symptom Cards, in which information identified with medical side effects or explicit medical conditions is surfaced legitimately inside the search results.

Our inquiry intended to assemble how much searchers felt the content inside Symptom Cards can be trusted.


Most by far (76%) of respondents demonstrated they trust or unequivocally trust the content inside Symptom Cards.


When taking a gander at the reactions by age, more youthful searchers indeed uncover that they are significantly more likely than more seasoned searchers to unequivocally confide in the medical content found inside Google. Truth be told, the most youthful section of searchers (ages 18-25) are 138% more likely than the most established searchers (65+) to emphatically believe the medical content found in Symptom Cards.

News and political searches

Most of respondents (61%) concur or unequivocally concur that Google has improved at demonstrating high-caliber, reliable news and political content after some time. Just 13% differ or firmly can’t help contradicting this announcement.


Separating a similar inquiry by age uncovers fascinating patterns:

  • The lion’s share (67%) of the most youthful searchers (ages 18-25) concur that the nature of Google’s news and political content has improved after some time, while the greater part (61%) of the most seasoned age gathering (65+) just to some degree concurs or opposes this idea.
  • The most youthful searchers (ages 18-25) are 250% more likely than the most seasoned searchers to emphatically concur that the nature of news and political content on Google is improving after some time.


Given Google’s accentuation on fighting misinformation in its search results, we likewise needed to get some information about the degree to which they believe they despite everything experience risky or profoundly dishonest information on Google.


Curiously, by far most of respondents (70%) feel that they have experienced misinformation on Google in any event in some cases, albeit 29% show they infrequently or never observe misinformation in the results.


Portioning the reactions by age bunches uncovers a reasonable example that the more seasoned the searcher, the more likely they are to demonstrate that they have seen misinformation in Google’s search results. Truth be told, the most established searchers (65+) are 138% more likely than the most youthful searchers (18-25) to state they’ve experienced misinformation on Google either regularly or as often as possible.

All through the reactions to all inquiries identified with YMYL points, for example, wellbeing, governmental issues, and news, a predictable example rose that the most youthful searchers seem to have more trust in the content Google shows for these questions, and that more established searchers are more incredulous.

This lines up with our discoveries from a comparative review we led a year ago, which found that more youthful searchers were more likely to take a significant part of the content showed legitimately in the SERP at face esteem, though more established searchers were more likely to peruse further into the natural results to discover answers to their inquiries.

This information is disturbing, particularly given another inquiry we presented posing about the degree to which searchers accept the information they find on Google impacts their political suppositions and point of view toward the world.


The inquiry uncovered some fascinating patterns identified with the most seasoned searchers: as indicated by the results, the most seasoned searchers (65+) are 450% more likely than the most youthful searchers to emphatically differ that information they find on Google impacts their perspective.

Be that as it may, the most seasoned searchers are additionally destined to concur with this announcement; 11% of respondents ages 65+ emphatically concur that Google information impacts their perspective. On the two closures of the range, the most established searchers seem to hold more grounded feelings about the degree to which Google impacts their political conclusions and viewpoint than respondents from other age sections.

Highlighted Snippets and the Knowledge Graph

We additionally needed to comprehend the degree to which respondents found the content contained inside Featured Snippets to be reliable, and to portion those reactions by age sections. Likewise with the other scale-based inquiries, respondents were approached to show the amount they confided in these highlights on a size of 1-5 (Likert scale).


As per the results, the most youthful searchers (ages 18-25) are 100% more likely than the most seasoned searchers (ages 65+) to see the content inside Featured Snippets as reliable. This lines up with a comparable disclosure we found in our study from a year ago: “The most youthful searchers (13–18) are 220 percent more likely than the most established searchers (70–100) to consider their inquiry replied without tapping on the piece (or any) result.”


For Knowledge Graph results, the results are less indisputable when divided by age. 95% of respondents over all age bunches see the Knowledge Panel results as at any rate “reliable.”

End: Young clients trust search results more than more seasoned clients

When all is said in done, most of overview respondents seem to believe the information they find on Google — both as far as the results themselves, just as the content they find inside SERP highlights, for example, the Knowledge Panel and Featured Snippets. In any case, there still seems, by all accounts, to be a little subset of searchers who are disappointed with Google’s results. This subset comprises of generally more seasoned searchers who give off an impression of being more suspicious about fully trusting Google’s information, particularly for YMYL inquiries.

Across practically all review questions, there is a reasonable example that the most youthful searchers will in general trust the information they find on Google more so than the more seasoned respondents. This lines up with a comparative study we led a year ago, which showed that more youthful searchers were more likely to acknowledge the content in Featured Snippets and Knowledge Panels without expecting to tap on extra results on Google.

It is muddled whether more youthful searchers trust information from Google more on the grounds that the information itself has improved, or in light of the fact that they are commonly more trusting of information they find on the web. These results may likewise be because of more established searchers not having grown up with the capacity to depend on web search motors to address their inquiries. In any case, the results bring up a fascinating issue about the eventual fate of information on the web: will searchers become less suspicious of online information after some time?

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